Please note that the ICEJ Store is managed by Embassy Resources Ltd and all receipts and invoices are issued in this name. When paying by credit card, "Embassy Resources" will show as the seller on your credit card statement.
We will accept the return or exchange of a product in its original package for a full refund in cases where it is the ICEJ Store's (Embassy Resources Ltd) error.
Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 14 days of the purchase date.
To initiate a return, contact The ICEJ Store (Embassy Resources Ltd) via e-mail to receive return authorization. Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, and original shipping label), and must be received by the ICEJ Store (Embassy Resources Ltd) within 14 days of obtaining the authorization.
Returns that do not follow these steps may be refused by the ICEJ Store (Embassy Resources Ltd), and the customer assumes risk of loss and damage for packages returned.